Contact Us
We're here to help! Reach out to us for support, questions, feedback, or any concerns about SDSURABHI INFRA.
Email Support
Our primary support channel. Email us for any questions, technical issues, account problems, or general inquiries.
[email protected]- • General inquiries: 24-48 hours
- • Technical issues: 12-24 hours
- • Account problems: 6-12 hours
- • Security concerns: 2-6 hours
Registered Office
Our registered office location for official correspondence and legal matters.
SDSURABHI INFRA PRIVATE LIMITED
Ram Acchayyar 48/2
Ayodhya Puri 2 Bijnour, Sarojini Nagar
Lucknow - 226008
Uttar Pradesh, India
CIN: U41002UP2023PTC194590
PAN: ABMCS3759A | TAN: LKNS26029D
Note: This is an administrative office. We do not accept walk-in visitors or provide in-person support. All support must be conducted via email.
What Can We Help You With?
Choose the appropriate category for your inquiry to help us route your message to the right team and provide faster assistance.
General Questions
Questions about how the platform works, game rules, scoring system, or features.
Email Subject: "General Question - [Your Topic]"
Account Issues
Problems with registration, login, password reset, profile settings, or account access.
Email Subject: "Account Issue - [Problem Description]"
Technical Problems
Website errors, bugs, loading issues, display problems, or functionality not working.
Email Subject: "Technical Issue - [Error Description]"
Security & Fair Play
Report suspicious activity, fair play violations, account security concerns, or privacy issues.
Email Subject: "Security/Fair Play - [Issue Type]"
Feedback & Suggestions
Share your ideas, feature requests, improvement suggestions, or general feedback.
Email Subject: "Feedback - [Topic]"
Legal & Compliance
Questions about terms, privacy policy, data deletion requests, or legal matters.
Email Subject: "Legal - [Matter Type]"
How to Contact Us Effectively
To help us assist you quickly and efficiently, please include the following information in your email:
For General Inquiries:
- •Clear subject line describing your question
- •Detailed description of what you need help with
- •Any relevant context or background information
- •Your preferred method for receiving updates
For Technical Issues:
- •Your username or email address (for account-related issues)
- •Browser and device you're using (e.g., Chrome on Windows, Safari on iPhone)
- •Detailed description of the problem and when it started
- •Screenshots or error messages (if applicable)
- •Steps to reproduce the issue
Pro Tip: The more details you provide, the faster we can understand and resolve your issue. Don't worry about being too detailed—we appreciate thorough explanations!
Support Hours & Response Times
Email Support Hours
Our support team monitors emails during the following hours (India Standard Time):
Emails received outside business hours will be responded to on the next business day.
Expected Response Times
Urgent (2-6 hours)
Security issues, account compromise, payment problems
High Priority (6-12 hours)
Account access issues, critical bugs affecting gameplay
Normal (12-24 hours)
Technical issues, feature questions, general support
Low Priority (24-48 hours)
Feedback, suggestions, general inquiries
Before You Contact Us
You might find answers to your questions faster by checking these resources first:
FAQ Page
Browse 35+ frequently asked questions covering account, gameplay, scoring, and technical topics.
Visit FAQ →How To Play
Comprehensive guide to registration, team building, scoring rules, and platform features.
Read Guide →Legal Pages
Review our Terms, Privacy Policy, Fair Play Policy, and Responsible Gaming guidelines.
View Policies →Important Information
No Phone Support
SDSURABHI INFRA does not offer phone support. All inquiries must be submitted via email to [email protected]. This policy helps us maintain detailed records of all communications, provide consistent support quality, and ensure every user receives thorough assistance. We do not accept calls, and any phone numbers claiming to represent SDSURABHI INFRA support are fraudulent.
Beware of Scams
We will never ask for your password, request payment, or promise monetary rewards via email or any other channel. If you receive suspicious communications claiming to be from SDSURABHI INFRA, forward them to [email protected] immediately and do not respond or click any links.
Response Guarantee
We respond to every legitimate email we receive. If you haven't heard back within the expected timeframe for your inquiry type, please check your spam folder. If you still don't see our response, send a follow-up email with "FOLLOW-UP" in the subject line, and we'll prioritize your request.
Email Etiquette
We strive to maintain a respectful, professional environment. While we understand that technical issues can be frustrating, we ask that all communications remain courteous and constructive. Abusive, threatening, or harassing messages will not be tolerated and may result in account suspension.
Ready to Get in Touch?
Send us an email at [email protected] with your question or concern. Our team is here to help you have the best possible experience on SDSURABHI INFRA!
Email Support Team